Problem: A high-volume computer and iPhone repair shop is seeing a lot of new inquiries now that more and more people work from home on their own devices. However, the shop's marketing director has noticed proportionally fewer leads coming from its web-based intake form and lots more phone calls.
The increase in call volume strains the shop's staff during business hours. And it includes a significant number after-hours callers who leave little or no information by voicemail. By the time staff can call back, gather the necessary info and produce a quote, the potential customer has moved on to competitor.
Solution: We customized one of our prebuilt text messaging funnels to capture and convert after-hours leads. The funnel engages any caller to any of the shop's call-tracking numbers outside of business hours. The automation separates new leads from other inquiries and then gathers the necessary information for a shop tech to estimate the job in a few short questions.
Problem: A local construction company receives a steady trickle of calls from new leads and referrals thanks to decent rankings and great service. But Jeff, the owner, is on the job site everyday and often unable to pickup the phone. Moreover, he wants to focus the business on bigger-ticket, higher-margin projects and not waste his time working up estimates for small or break-even jobs.
Solution: An inbox was setup to automatically text new callers with an opt-in and a personalized note from owner Jeff. Accurate lead data is captured and confirmed with a proprietary reverse phone lookup and a few short, automated questions. A few additional questions verify the lead's interest in the types of projects Jeff wants to bid on. Based on their response, the automated funnel shares a video walk-through of Jeff's recent work on just the type of project they're interested in, and provides a link to his calendar to schedule a site visit.
Problem: A trampoline park struggles with staffing and phone management. Their staff spends a lot of time on the phone with customers who want hours and pricing information. Hours are wasted on dealing with questions that could be answered by a simple automation.
Solution: AutoSMS was enabled and implemented for the trampoline park. With the help of the AI-powered technology, the trampoline park's staff were freed up from answering repetitive questions. This gave them flexibility to work with the customers on site vs. the ones on the phones.
Problem: In the highly competitive segment of cosmetic medical treatments and procedures, Designer MedSpa aims the be the most responsive, easiest-to-book service in its market. The practice already derives decent inbound call volume from its advertising and wants to ensure a leak-proof sales funnel for new patients seeking botox, Juvaderm and other treatments. But as a medical provider, Designer MedSpa requires any solutions it uses for handling patient inquiries to be HIPAA-compliant.
Solution: For Designer MedSpa, we tweaked a pre-built text funnel to give callers a friendly and informative series of welcome texts, functioning as an automated patient intake funnel. All data is automatically secured under strict user access rules and further protected by our industry-leading privacy measures, including masking any personally identifiable information in app notifications. Within the text funnel, emergency calls are appropriately directed to 911. Once a consultation is booked, patients receive a custom cadence of automated text message reminders ensuring they show up.
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"AutoSMS has significantly decreased our incoming calls for basic questions so our staff has more time to serve our customers! The team is always available to help and responds promptly whenever we need assistance. I highly recommend them."
Marketing Coordinator @ Sky Zone Kitchener